You may cancel your order at any time before it has been shipped. Once your cancellation request is received and processed, we will issue a full refund to your original payment method. Please note that it may take 3-5 business days for the refund to appear in your account, depending on your financial institution's processing time.
To cancel an order, please contact our customer service team immediately after placing your order. We cannot guarantee cancellation of orders that have already entered the shipping process.
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in the same condition as when you received it, and in its original packaging. You must also provide the original receipt or proof of purchase.
Certain items are exempt from being returned, including perishable goods, custom products, and items marked as final sale. Please contact us if you are unsure whether your item is eligible for return.
To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA number will not be accepted.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7-10 business days. The exact timing depends on your payment provider's policies.
Please note that shipping costs are non-refundable. If you received free shipping on your original order, the standard shipping costs will be deducted from your refund amount.
If you haven't received your refund within the expected timeframe, please first check your bank account again. Then contact your credit card company or payment provider, as it may take some time before your refund is officially posted.
If you've completed these steps and still have not received your refund, please contact us with your order details. We will investigate the matter and work with our payment processor to resolve any issues.
If you have any questions about our Return & Refund Policy, please don't hesitate to contact us:
Company Name: guominlaogonxiaohen Iberia S.L.
Address: Calle de Serrano 87, 28006 Madrid, Spain
Phone: +34 91 623 9875
Email: [email protected]
